Executive Summary
This page supports enterprise procurement, security, operations, and legal review for Service Planet. It is provided for public website transparency and should be reviewed with your legal counsel for your organization’s use case.
1. Services
Service Planet provides cloud-based software-as-a-service solutions including cloud infrastructure auditing, security posture analysis, operational analytics, compliance reporting, AI-assisted recommendations, automation tools, workflow orchestration, multi-tenant reporting systems, MSP operational tools, API integrations, executive dashboards, monitoring and alerting systems, usage analytics, and infrastructure intelligence. The Services may integrate with third-party systems including Microsoft, Amazon Web Services, Google, Salesforce, HubSpot, Pax8, ConnectWise, Datto, OpenText, and similar vendors.
2. Modifications to Services
We reserve the right to modify, enhance, suspend, discontinue, or replace any part of the Services at any time without liability. Features may vary by subscription plan, geographic region, licensing tier, or third-party vendor dependency.
3. Eligibility
You represent and warrant that you are at least 18 years of age, have authority to enter into these Terms, will comply with applicable laws, and will not use the Services for unlawful, harmful, fraudulent, or abusive purposes.
4. Account Registration
You are responsible for maintaining credential confidentiality, restricting unauthorized access, all activity under your account, and keeping account information accurate. You must notify us immediately of suspected unauthorized access or security breach.
5. Subscriptions, Billing, and Payments
Certain Services require paid subscriptions that may include monthly billing, annual agreements, consumption-based pricing, per-user licensing, per-tenant licensing, API transaction pricing, add-on modules, and enterprise licensing. Unless otherwise stated, fees are non-refundable, subscriptions automatically renew, taxes are excluded, and you authorize recurring billing. Failure to pay may result in suspension, restrictions, data access limitations, termination, or collections activity.
6. Acceptable Use
You shall not reverse engineer the Services, attempt unauthorized access, bypass security mechanisms, conduct unauthorized vulnerability scanning, interfere with platform performance, upload malicious code, abuse APIs or rate limits, use the Services for spam, fraud, unlawful surveillance, automated extraction without authorization, unauthorized resale, or activity that violates export control laws or sanctions.
7. Customer Data
You retain ownership of Customer Data submitted to the Services. You grant Service Planet a limited, worldwide, non-exclusive license to host, process, store, transmit, analyze, and display Customer Data solely to provide and improve the Services. You represent that you have necessary rights, permissions, and consents.
8. AI, Automation, and Analytics Disclaimer
The Services may utilize artificial intelligence, machine learning, predictive analytics, automation, and algorithmic processing. AI-generated outputs may contain inaccuracies, are probabilistic, are provided for informational purposes only, and do not constitute legal, accounting, cybersecurity, financial, or regulatory advice. Customers are responsible for validating recommendations and implementation decisions.
9. Third-Party Services and Dependencies
The Services may depend upon third-party platforms, APIs, hosting providers, cloud services, and integrations. We are not responsible for third-party outages, API limitations or changes, vendor pricing changes, third-party security incidents, data loss caused by external systems, or actions or omissions of third parties.
10. Security
We implement commercially reasonable administrative, technical, and physical safeguards such as encryption, access controls, authentication systems, logging and monitoring, infrastructure isolation, and backup procedures. No system is completely secure, and we do not guarantee uninterrupted or error-free security.
11. Compliance Disclaimer
Unless explicitly stated in a signed agreement, Service Planet does not warrant or certify compliance with HIPAA, SOC 2, PCI-DSS, ISO 27001, CMMC, NIST, GDPR, CPRA/CCPA, FedRAMP, or industry-specific regulations. Reports and assessments are informational tools only and are not legal certifications or guarantees of compliance.
12. Intellectual Property
The Services, including software, source code, interfaces, workflows, reports, AI systems, branding, graphics, architecture, documentation, and derivative works, are owned by Service Planet and/or its licensors. No rights are granted except those expressly stated herein.
13. Feedback
Any suggestions, ideas, enhancement requests, or feedback provided by you may be used by Service Planet without restriction or compensation.
14. Confidentiality
Each party agrees to protect confidential information using commercially reasonable safeguards. Confidential information includes technical information, pricing, business plans, security architecture, product roadmaps, source code, non-public reports, and customer information. Confidentiality obligations survive termination.
15. Availability and Support
We do not guarantee uninterrupted availability. Scheduled maintenance, emergency maintenance, outages, and third-party failures may impact availability. Support response times, SLAs, and uptime guarantees apply only where expressly stated in a signed agreement.
16. Beta Features
Beta, preview, or experimental features are provided “as is” without warranties of any kind and may be discontinued at any time.
17. Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, and availability.
18. Limitation of Liability
To the maximum extent permitted by law, Service Planet shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, loss of profits, loss of revenue, loss of business, data loss, security incidents, or business interruption. Our total aggregate liability shall not exceed the total fees paid by Customer during the twelve months preceding the event giving rise to liability.
19. Indemnification
You agree to indemnify, defend, and hold harmless Service Planet, Databerry, LLC, affiliates, employees, contractors, licensors, and partners from claims arising from your use of the Services, Customer Data, violations of law, violations of these Terms, or infringement claims related to your data or conduct.
20. Suspension and Termination
We may suspend or terminate access immediately if required by law, security risks are identified, fraud or abuse is suspected, payments are overdue, or these Terms are violated. Upon termination, access rights cease immediately, data retention policies apply, and certain provisions survive termination.
21. Export Compliance
You agree not to use or export the Services in violation of U.S. export laws, sanctions, or trade restrictions.
22. Governing Law
These Terms shall be governed by the laws of the State of Florida, excluding conflict of law principles. Venue shall exclusively reside in Palm Beach County, Florida.
23. Arbitration
Any dispute arising under these Terms shall first be attempted to be resolved informally. If unresolved, disputes shall be resolved through binding arbitration in Florida under applicable arbitration rules. Class actions and jury trials are waived to the fullest extent permitted by law.
24. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including internet outages, cloud provider failures, natural disasters, cyberattacks, government actions, labor disputes, or utility failures.
25. Changes to Terms
We may update these Terms periodically. Continued use after updates constitutes acceptance.
26. Contact
Databerry, LLC d/b/a Service Planet, Boca Raton, Florida, USA. Website: https://serviceplanet.com