Executive Summary
This page supports enterprise procurement, security, operations, and legal review for Service Planet. It is provided for public website transparency and should be reviewed with your legal counsel for your organization’s use case.
1. Information We Collect
We may collect personal information such as name, email address, phone number, company name, job title, billing information, and account credentials; technical information such as IP addresses, browser type, operating system, device identifiers, session information, usage analytics, error logs, and API usage metrics; and Customer Platform Data such as cloud infrastructure metadata, security findings, audit information, compliance-related data, operational analytics, CRM metadata, ERP metadata, support ticket data, usage information, and AI-generated insights.
2. How We Use Information
We may use information to provide and maintain Services, authenticate users, process transactions, generate reports, deliver AI-assisted insights, improve functionality, monitor security, detect fraud or abuse, provide support, comply with legal obligations, and communicate regarding Services.
3. AI Processing
The Services may use AI and automated systems to analyze submitted information and generate recommendations, summaries, classifications, risk indicators, or reports. We do not use confidential Customer Data to publicly train generalized AI models unless expressly authorized in writing.
4. Cookies and Tracking Technologies
We may use essential cookies, session cookies, security cookies, analytics cookies, and performance monitoring technologies. Users may adjust browser settings to disable certain cookies, though functionality may be impacted.
5. Legal Basis for Processing
Where applicable, we process data based upon contractual necessity, legitimate business interests, legal obligations, consent, and security and fraud prevention interests.
6. Information Sharing
We may share information with cloud infrastructure providers, hosting vendors, payment processors, security providers, analytics vendors, professional advisors, and law enforcement where legally required. We do not sell Customer confidential platform data to data brokers.
7. International Transfers
Information may be processed and stored in the United States and other jurisdictions where our providers operate. By using the Services, you consent to such transfers.
8. Data Retention
We retain information for service delivery, legal compliance, security investigations, contract enforcement, backup and disaster recovery, and internal analytics. Retention periods may vary depending on contractual obligations and legal requirements.
9. Security
We implement commercially reasonable safeguards designed to protect information, including encryption, MFA support, access restrictions, logging, monitoring, and secure infrastructure controls. No system can guarantee absolute security.
10. Customer Responsibilities
Customers remain responsible for maintaining account security, managing user permissions, ensuring lawful data collection, compliance obligations, and reviewing AI-generated outputs.
11. Your Rights
Depending on jurisdiction, users may have rights to access personal information, correct inaccuracies, delete information, restrict processing, object to processing, request portability, and withdraw consent. Requests may be submitted through our support channels.
12. California Privacy Rights
California residents may have additional rights under California privacy laws including rights related to access, correction, deletion, and certain data-sharing disclosures.
13. GDPR Notice
Where applicable, Service Planet may act as either Data Controller or Data Processor depending upon the nature of the Services. Customers are responsible for determining whether their use of the Services requires additional contractual agreements such as Data Processing Addenda.
14. Children’s Privacy
The Services are intended for business use only and are not directed toward children under 13 years of age.
15. Third-Party Services
The Services may link to or integrate with third-party platforms. We are not responsible for third-party privacy practices, security measures, or content.
16. Marketing Communications
Users may opt out of marketing communications at any time. Operational and transactional communications may still be sent.
17. Incident Response
In the event of a confirmed security incident affecting Customer Data, we may provide notifications consistent with applicable legal obligations and contractual commitments.
18. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Services after updates constitutes acceptance.
19. Contact Information
Databerry, LLC d/b/a Service Planet, Boca Raton, Florida, USA. Website: https://serviceplanet.com